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Refund Policy

Effective Date: April 28, 2025

Thank you for subscribing to Kemo IPTV at kemoiptvus.net. We are committed to providing a high-quality IPTV experience. However, if you are not completely satisfied with your subscription, we offer a 7-day money-back guarantee to ensure your satisfaction.

Please read our refund policy carefully to understand your rights and obligations.

1. 7-Day Money-Back Guarantee

We offer a full refund to first-time customers if requested within 7 days of the original purchase date.

Eligibility Criteria:

  • The refund request must be made within 7 days of the initial subscription purchase.

  • Only first-time customers are eligible for the 7-day money-back guarantee.

  • Refunds are only applicable to the initial subscription fee. Any administrative or processing fees (if applicable) are non-refundable.

  • The customer must provide a valid reason for dissatisfaction to help us improve our services.

2. How to Request a Refund

To initiate a refund request, please contact our support team by:

When contacting us, please provide the following information:

  • Your full name

  • The email address used for your subscription

  • Order number or transaction ID (if available)

  • Reason for the refund request

Our team will review your request and respond within 48 hours. Approved refunds will be processed within 5–10 business days to the original payment method.

3. Conditions for Refunds

Refunds will not be granted under the following conditions:

  • If the refund request is made after 7 days from the original purchase date.

  • If the customer violates our Terms of Service or engages in abusive behavior toward our team.

  • If technical issues are due to the customer’s own equipment, such as poor internet connection, outdated devices, or unsupported software.

  • If a customer has requested and received multiple refunds in the past.

We highly encourage customers to first contact our support team for troubleshooting assistance before requesting a refund.

4. No Refunds for Renewals or Subsequent Payments

Refunds are only available for the initial purchase. Renewals, recurring subscriptions, and subsequent payments are non-refundable. If you wish to cancel a recurring subscription, you must do so before the next billing cycle starts.

5. Service Availability and Third-Party Interruption

Kemo IPTV strives for the highest uptime and service quality. However, IPTV services are susceptible to third-party interruptions, such as server maintenance, channel source changes, or regional restrictions. Temporary interruptions of service are not grounds for a full refund beyond the initial 7-day window.

6. Fraud Prevention

To protect against abuse of the 7-day money-back guarantee, we reserve the right to deny refund requests at our sole discretion if we detect fraudulent activity or multiple refund requests from the same customer.

7. Changes to the Refund Policy

Kemo IPTV reserves the right to update or modify this Refund Policy at any time without prior notice. Changes will take effect immediately upon posting on our website. Customers are encouraged to review this policy periodically.

8. Contact Us

If you have any questions about our Refund Policy or need further assistance, please contact us:

We are here to help and ensure your experience with Kemo IPTV is seamless and satisfactory.

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